These Terms and Conditions (“Terms”) govern your use of the HomeTeams mobile application, website, and services (collectively, the “Service”). HomeTeams is provided by Brae Applications, LLC (“Brae Applications,” “we,” “us,” or “our”). By accessing or using our Service, you agree to be bound by these Terms.

1. Overview of the Service

HomeTeams, operated by Brae Applications, LLC (“HomeTeams,” “we,” “us,” or “our”), provides a digital coordination platform designed to help individuals, families, and care teams organize communication, tasks, and support across daily life and health-related activities.

HomeTeams is not a healthcare provider, does not practice medicine, and does not provide medical diagnosis, treatment, or clinical services.

2. Nature of the Platform

HomeTeams functions as: (a) a coordination and communication platform, (b) an organizational and informational system, and (c) a facilitator of connections between users and third-party services.

HomeTeams does not control, direct, or supervise any third-party services or user interactions.

3. AI and Automated Features

HomeTeams may provide AI-driven tools, including but not limited to “CoachAI,” to assist with organization, communication, and general informational support.

By using these features, you acknowledge: (a) AI-generated outputs may be incomplete, inaccurate, or outdated, (b) AI outputs are provided for informational purposes only, (c) AI outputs do not constitute medical, legal, or professional advice, and (d) you are solely responsible for decisions made based on AI-generated content.

4. Nurse Access and Health Guidance

HomeTeams may provide access to nurse call services or similar health-related resources.

You acknowledge and agree: (a) these services are for general guidance and informational support only, (b) they do not constitute medical advice, diagnosis, or treatment, (c) use of these services does not establish a provider-patient relationship, and (d) HomeTeams does not employ or control these providers unless explicitly stated.

Emergency Disclaimer: Do not use HomeTeams for emergencies. If you are experiencing a medical emergency, call 911 immediately.

5. Third-Party Services

HomeTeams may facilitate access to third-party services, including:

• Nurses or healthcare-related resources
• Paid helpers or service providers
• External platforms and integrations

HomeTeams:

• Does not guarantee the quality, safety, or legality of these services
• Is not responsible for outcomes or interactions
• Is not a party to agreements between users and third parties

6. Subscriptions, Fees, and Billing

a. Subscription Plans. Certain features of HomeTeams are offered on a subscription basis. By subscribing, you agree:

• Subscriptions automatically renew unless canceled prior to the renewal date
• You authorize recurring charges to your selected payment method

b. Usage-Based Services. Certain services (e.g., nurse calls) may be billed per use.

c. Cancellation. You may cancel your subscription at any time through the App or by contacting support. Cancellation will take effect at the end of the current billing cycle unless otherwise stated.

d. Refunds. All payments are non-refundable unless required by law or explicitly stated.

e. Pricing Changes. We reserve the right to modify pricing with reasonable notice.

f. Usage Thresholds and Feature Limitations. Certain features of HomeTeams may be offered on a limited or introductory basis. Access to these features may be subject to usage thresholds, including but not limited to:

• Number of actions, tasks, or interactions
• Access to AI-generated features
• Use of communication or coordination tools
• Access to nurse or third-party services

Once a user exceeds applicable thresholds:

• Continued access to such features may require subscription activation or upgrade
• Certain features may be restricted, limited, or disabled until an applicable plan is selected

HomeTeams reserves the right to:

• Modify usage thresholds at any time
• Introduce new feature limitations
• Adjust which features are included in free or paid tiers

Where required by law, we will provide reasonable notice of material changes.

g. Feature Availability. Not all features are available on all plans. HomeTeams may, at its discretion:

• Add or remove features from any plan
• Reclassify features between free and paid tiers
• Modify availability based on user behavior, usage, or system needs

7. Accounts and User Responsibilities

You are responsible for: (a) maintaining the confidentiality of your account, (b) ensuring accuracy of information, and (c) using the platform lawfully and ethically.

8. Data and Regulatory Status

HomeTeams is not a covered entity or business associate under HIPAA.

By using the Service:

• You acknowledge that information shared may not be protected under HIPAA
• You agree to exercise discretion when sharing sensitive health information

9. User Content

You retain ownership of your content but grant HomeTeams a limited license to use it for providing and improving the Service.

10. Disclaimers

The Service is provided “as is” without warranty of any kind.

HomeTeams disclaims all warranties, including: (a) accuracy of AI outputs, (b) reliance on Coach AI, (c) outcomes from third-party services, and (d) availability or reliability of the platform.

11. Limitation of Liability

To the fullest extent permitted by law, Brae Applications shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses. Our total liability for any claim shall not exceed $100 or the amount you paid for the Service in the 12 months preceding the claim, whichever is greater.

12. Indemnification

You agree to indemnify and hold harmless Brae Applications and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of applicable laws or regulations.

13. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of Washington, without regard to conflict of laws principles. Any disputes arising from these Terms or the Service shall be resolved exclusively through binding arbitration in Benton County, Washington. By using the Service, you waive your right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to Terms

We may modify these Terms at any time. We will provide notice of significant changes by updating the date at the top of the Terms and, if required by law, by providing additional notice.

15. Contact Us

For questions about these Terms or the Service, please contact us at support@hometeams.io.