At HomeTeams, we value your privacy and are committed to protecting your personal information, including sensitive health information. This Privacy Policy explains how we collect, access, use, share, and protect information when you use the HomeTeams mobile application and related services.

1. Information We Collect and Access

We may collect or access the following categories of information:

Personal Information. This may include your name, email address, phone number, account login information, and other information you provide when creating or managing your account.

Profile Information. This may include your age, gender, location, preferences, role within a HomeTeam, and information about the people or care situations you choose to coordinate through the App.

Health and Wellness Information. With your permission, HomeTeams may access, collect, receive, store, and display health-related information from health data sources you connect to the App, including Health Vault, Health Connect, Google Fit, Fitbit, Apple Health, wearable devices, or other supported health integrations.

Depending on the permissions you grant, this information may include:

• Activity data, such as steps, movement, exercise, or mobility patterns
• Sleep data, such as sleep duration, sleep quality, or sleep trends
• Heart-related data, such as heart rate or resting heart rate
• Vitals or body measurements, such as weight, blood pressure, oxygen saturation, temperature, or similar wellness metrics
• Medication, appointment, care task, symptom, check-in, or wellness information that you or your HomeTeam members enter into the App
• Health summaries, trends, alerts, notes, or AI-generated observations based on the information available in your account

HomeTeams only accesses health data that you authorize through the App, your device, or the relevant health data provider. You may revoke or change these permissions through your device settings, connected health account settings, or HomeTeams settings where available.

Service Information. This may include details about care coordination tasks, reminders, messages, support requests, schedules, notes, and services you request or use within HomeTeams.

Payment Information. Payment information is processed securely by our third-party payment processor. HomeTeams does not store full payment card details unless otherwise disclosed at the time of collection.

Usage and Device Information. We may collect information about how you interact with the App, including features used, content viewed, device type, app version, logs, diagnostics, and performance data.

2. How We Use Your Information

We use your information to:

• Provide, operate, maintain, and improve the HomeTeams platform
• Help users coordinate care, tasks, reminders, communication, and support
• Display relevant health and wellness information to you and your authorized HomeTeam members
• Help authorized caregivers, family members, coordinators, or support participants understand how the person they are helping is doing
• Generate summaries, insights, reminders, alerts, and suggestions based on available health, wellness, task, and communication data
• Power AI-assisted features, including care suggestions, task organization, communication summaries, behavioral insights, and personalized recommendations
• Communicate with you about your account, services, updates, security issues, and support requests
• Process payments securely
• Improve app functionality, reliability, safety, and user experience
• Detect, prevent, and address misuse, fraud, security incidents, or technical issues
• Comply with applicable legal obligations

We do not use health data for advertising purposes. We do not sell your health data.

3. Health Data Use and Display to Authorized Users

HomeTeams is designed to support care coordination. To do this, the App may show selected health and wellness information to other users who are part of your authorized HomeTeam.

For example, if you invite or approve a family member, caregiver, coordinator, or support person, they may be able to see health summaries, trends, check-ins, task status, alerts, or other information that helps them understand how you are doing and coordinate support.

We do not make your health information publicly available. Health information is shared only with users who are connected to your account, invited by you, approved by you, or otherwise authorized through the App’s care coordination features.

You are responsible for choosing who is included in your HomeTeam. You should only invite people you trust to view or help coordinate your care-related information.

4. AI Data Processing

HomeTeams uses artificial intelligence and automated systems to help provide care coordination features. AI features may process personal information, service information, communications, task information, and health or wellness information to provide:

• Task organization
• Care coordination suggestions
• Communication summaries
• Health and wellness summaries
• Behavioral or activity insights
• Personalized recommendations
• Alerts or suggested next steps for users and authorized HomeTeam members

AI-generated outputs are informational and supportive only. They are not a substitute for professional medical advice, diagnosis, or treatment. You should contact a qualified healthcare provider for medical concerns or emergencies.

Where appropriate, data processed by AI may be aggregated, de-identified, or anonymized to improve system performance, reliability, safety, and user experience. We do not use identifiable health data to train AI models for advertising purposes.

5. How We Share Your Information

We may share your information in the following ways:

With Authorized HomeTeam Members. We may share profile, service, task, communication, and health or wellness information with family members, caregivers, coordinators, or other users that you invite, approve, or authorize to participate in your HomeTeam.

With Service Providers. We may share information with vendors and service providers who help us operate the App, such as hosting providers, analytics providers, customer support tools, payment processors, security providers, and technical infrastructure providers. These providers are permitted to use information only to provide services to HomeTeams.

With Health Data Providers and Integrations. If you connect HomeTeams to a health data provider or third-party integration, information may be exchanged between HomeTeams and that provider as necessary to provide the connected feature and as permitted by your authorization.

For Legal, Safety, or Security Reasons. We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect the safety, rights, or security of HomeTeams, our users, or others.

Business Transfers. If HomeTeams is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law and this Privacy Policy.

We do not sell your personal information or health information.

6. Your Choices and Controls

You may:

• Update your profile information in the App
• Manage communication preferences
• Choose which users are part of your HomeTeam
• Remove users from your HomeTeam where supported
• Manage or revoke connected health data permissions through your device, health provider, or App settings
• Request deletion of your account and associated personal information
• Contact us with privacy questions or data requests

If you revoke access to health data, some HomeTeams features may no longer work as intended.

7. Data Retention

We retain personal information and health-related information for as long as your account is active or as needed to provide the App and related services. If you delete your account, we will delete or anonymize your personal information and health data unless we are required or permitted to retain it by law, for security, fraud prevention, dispute resolution, or legitimate business purposes.

8. Security of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect your information, including encryption, access controls, limited employee access, secure infrastructure, and secure payment processing.

However, no system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

HomeTeams does not knowingly collect personal information from children under the age of 13 without appropriate consent. If we become aware that we have collected personal information from a child under 13 without required consent, we will delete it as soon as reasonably possible.

10. Medical Disclaimer

HomeTeams provides care coordination, organization, communication, and informational support tools. HomeTeams does not provide medical advice, diagnosis, treatment, or emergency services. Health summaries, AI-generated suggestions, reminders, or insights are for informational purposes only and should not be relied on as medical advice.

For medical concerns, contact a qualified healthcare provider. For emergencies, call emergency services.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy in the App, updating the Effective Date, or providing other notice as required by law.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: support@hometeams.io
Address: 1350 N. Grant St., Kennewick, WA 99336